Privacy Policy
Last updated: December 2024
Our Privacy Promise
We respect your privacy. We're a small team passionate about literature and art, and we believe in treating your personal information with the same care we put into crafting our products.
This Privacy Policy explains how booktok.ART collects, uses, and protects your personal information when you visit our website or use our services.
We've written this in plain English because we believe privacy policies should be understandable, not filled with legal jargon.
Information We Collect
Information You Give Us
- • Contact Information: Name, email address, phone number
- • Order Information: Shipping address, billing address, payment details
- • Communication: Messages you send us through contact forms
- • Newsletter: Email address for our newsletter (if you subscribe)
Information We Collect Automatically
- • Website Usage: Pages you visit, time spent on site, clicks
- • Device Information: Browser type, operating system, IP address
- • Cookies: Small files that help us remember your preferences
- • Analytics: How you found our website, which pages are popular
How We Use Your Information
We use your information to provide you with the best possible experience. Here's what we do with it:
Order Processing
- • Process your preorder
- • Send order confirmations
- • Provide shipping updates
- • Handle customer support
Communication
- • Send production updates
- • Respond to your questions
- • Share newsletter content (if subscribed)
- • Notify you of important changes
Website Improvement
- • Understand how visitors use our site
- • Improve our content and design
- • Fix technical issues
- • Optimize performance
Security
- • Prevent fraud and abuse
- • Protect your account
- • Ensure secure transactions
- • Monitor for suspicious activity
Information Sharing
We don't sell your personal information. Ever. Not to advertisers, not to data brokers, not to anyone.
We only share your information in these specific situations:
Service Providers
We work with trusted companies to help us operate our business:
- • Payment Processors: To handle secure transactions
- • Shipping Companies: To deliver your booktok.ART
- • Email Services: To send you updates and newsletters
- • Analytics: To understand website usage (anonymized data)
Legal Requirements
We may share information if required by law, such as:
- • Court orders or legal processes
- • To protect our rights and property
- • To prevent fraud or illegal activity
- • In case of emergency or safety concerns
Data Security
We take security seriously. Here's how we protect your information:
Technical Safeguards
- • SSL encryption for all data transmission
- • Secure servers and databases
- • Regular security updates
- • Access controls and monitoring
Operational Safeguards
- • Limited access to personal information
- • Employee training on data protection
- • Regular security audits
- • Incident response procedures
Your Rights and Choices
You have control over your personal information. Here are your rights:
Access and Update
You can request a copy of your personal information or ask us to update it. Just email us at helpcenter@booktok.art.
Delete Your Information
You can ask us to delete your personal information. We'll do this unless we need to keep it for legal or business reasons (like processing your order).
Opt Out of Communications
You can unsubscribe from our newsletter at any time by clicking the unsubscribe link in any email we send you.
Cookie Preferences
You can control cookies through your browser settings. See our Cookie Policy for more details.
Data Retention
We keep your information only as long as necessary:
- • Order Information: Kept for 7 years for tax and legal purposes
- • Customer Support: Kept for 3 years to help with future inquiries
- • Newsletter: Kept until you unsubscribe
- • Website Analytics: Anonymized data kept for 2 years
Children's Privacy
Our website is not intended for children under 13. We don't knowingly collect personal information from children under 13. If you're a parent and believe your child has provided us with personal information, please contact us and we'll delete it.
International Users
If you're visiting from outside the United States, please note that your information will be transferred to and processed in the United States, where our servers are located.
By using our website, you consent to the transfer of your information to the United States.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top of this page.
If we make significant changes, we'll notify you by email or through our website. We encourage you to review this policy periodically.
Contact Us
Questions about this Privacy Policy or how we handle your information? We're here to help!
Email: helpcenter@booktok.art
Subject: Privacy Policy Question
Response Time: Within 24 hours
We believe privacy is a fundamental right. If you have any questions or concerns about how we handle your information, please don't hesitate to reach out.
Your trust means everything to us.