Cancellation Policy
📋 Quick Summary
We understand that plans change! You can cancel your preorder anytime before production begins. Once we start making your booktok.ART, we'll work with you to find the best solution.
🕐 Pre-Production Cancellations
If you need to cancel your preorder before we start production, it's totally fine! Here's what happens:
- Full refund processed within 3-5 business days
- No cancellation fees or penalties
- You'll receive an email confirmation
- You can reorder anytime in the future
⚙️ During Production
Once we've started crafting your booktok.ART, cancellation becomes trickier since we're using premium materials and putting love into each piece. But we're flexible:
- We'll pause production and discuss options
- Partial refund based on materials used
- Option to delay delivery instead of canceling
- We'll work with you to find a solution
📦 After Shipping
If your booktok.ART has already shipped, we can't cancel the order, but we have other options:
- Return policy applies (see our return guidelines)
- Exchange for different size if available
- Gift it to someone special
- Contact us for special circumstances
📧 How to Cancel
Ready to cancel? Here's how to reach us:
⚡ Quick Response
We typically respond within 24 hours during business days
❓ Common Questions
Can I change my order instead of canceling?
Absolutely! We'd much rather help you get exactly what you want. Size changes, address updates, or delivery delays are usually no problem.
What if I'm not happy with my booktok.ART?
We stand behind our products! If you're not completely satisfied, contact us and we'll make it right.
Can I cancel a gift order?
Yes, but please let us know it's a gift so we can handle it appropriately. We'll make sure the recipient isn't notified of any changes.
💝 We're Here to Help
Life happens, and we get it! Our goal is to make sure you're happy with your booktok.ART experience, even if that means canceling your order. We're a small team who genuinely cares about our customers.
Remember: We're not a faceless corporation. When you email us, you're talking to real people who love literature and art just like you do. We'll work with you to find the best solution.