Cancellation Policy
📋 Quick Summary
We understand that plans change! You can cancel your order anytime before production begins. Once we start making your booktok.ART, we'll work with you to find the best solution.
Important: Refunds are only available for manufacturing errors or defects. Standard cancellations do not qualify for refunds once production has begun.
🕐 Pre-Production Cancellations
If you need to cancel your order before we start production, you can do so at any time. However, please note our refund policy:
- Pre-production cancellations are accepted without penalty
- You'll receive an email confirmation of cancellation
- You can reorder anytime in the future
- Refunds are only provided for manufacturing errors or defects
Note: Standard cancellations (change of mind, etc.) do not qualify for refunds. We invest in premium materials and handcrafted production, so cancellations help us manage inventory but do not result in refunds unless there's a manufacturing issue.
⚙️ During Production
Once we've started crafting your booktok.ART, we're using premium materials and putting love into each piece. Here's what we can do:
- We can pause production and discuss options
- Option to delay delivery instead of canceling
- We'll work with you to find a solution
- Refunds are only available for manufacturing errors or defects
Important: Since production has begun, materials have been allocated and work has started. Standard cancellations during production do not qualify for refunds. We can help you delay delivery or find alternative solutions.
📦 After Shipping
If your booktok.ART has already shipped, we can't cancel the order. However, we have options:
- Manufacturing errors or defects: Full refund or replacement
- Exchange for different size if available (subject to availability)
- Gift it to someone special
- Contact us to discuss your situation
Refund Policy: Refunds are only provided for manufacturing errors, defects, or damage during shipping. Standard returns (change of mind, not as expected, etc.) do not qualify for refunds after shipping. We stand behind our craftsmanship and will replace or refund any product with manufacturing defects.
📧 How to Cancel
Ready to cancel? Here's how to reach us:
⚡ Quick Response
We typically respond within 24 hours during business days
❓ Common Questions
Can I change my order instead of canceling?
Absolutely! We'd much rather help you get exactly what you want. Size changes, address updates, or delivery delays are usually no problem.
What if my booktok.ART has a manufacturing error or defect?
We stand behind our products! If you receive a product with manufacturing errors, defects, or damage, contact us immediately and we'll provide a full refund or replacement. We take quality seriously and will make it right.
What if I'm not happy with my booktok.ART (non-manufacturing issues)?
We understand that sometimes a product might not meet expectations. While we can't offer refunds for change of mind or non-manufacturing issues, we're happy to discuss alternatives like exchanges (subject to availability) or other solutions. Contact us and we'll work with you.
Can I cancel a gift order?
Yes, but please let us know it's a gift so we can handle it appropriately. We'll make sure the recipient isn't notified of any changes.
💝 We're Here to Help
Life happens, and we get it! Our goal is to make sure you're happy with your booktok.ART experience, even if that means canceling your order. We're a small team who genuinely cares about our customers.
Remember: We're not a faceless corporation. When you email us, you're talking to real people who love literature and art just like you do. We'll work with you to find the best solution.